FAQs

1.Where do I enter my personal details?

You may directly select your order add to cart and finally put your details at checkout window. Under billing section, and to get it stored securely on our servers you may click on create an account checkbox, so whenever you return you don’t have to put the details again. Also, you may signup by clicking at login button or get done via facebook too. And enjoy hassel free online indori tasting namkeen.

2.What is coupon system?How do I get benefitted from it?

We do release some special coupons/offers at various time having special codes, so after you get your code for sevmixture.com. you may avail the benefits by selcting the product adding them to card and  at the time of check out you may click on ‘apply coupon’ link to add codes. And get the monitory or pre-described benefits.

3.How do I pay my purchase on sevmixture.com?

After you select your order and get yourself satisfied with your selction from our handpicked range of namkeen , and completing the billing details, you will see radio buttons for our highly secured payment gateways. Select either of them and  pay via any valid Credit card/ Debit Card/ net banking/E-wallets, also we have Cash on delivery option as well in selected locations.

4.How do I pay using credit/debit card?Is it safe?

To pay via plastic money just select our payment gateways and follow the instruction as described which are absolutely safe and use 128-bit SSL high security, which would take the time equal to age of universe to crack the encryption.

5.Cash on delivery option is not available here?

Presently being a startup, we are providing COD(cash on delivery) in selected locations, if you fall under the category you will get an option at the time of checkout. while you enter the pincode under billing section, myorder section would be refreshed automatically, and if available you will get a drop down menu against shipping section.

6.How can I gift someone from sevmixture.com?

We are highly dedicated to festive and corporate gifting, thus if you want to directly gift it to your near and dear once, we already do have an attractive packing. Thus all you need to do is under the shipping window you need to click on ship to a different address, put in the address of person whom you want to gift and add message (if any) under order notes. Also you may get it gift wrapped for free, by specifing ‘please gift wrap it’ into the order notes option.

7.Delivery charge system?

Currently if you order above 200INR we deliver the product to you with free shipping, but if your order amount is below 200 it attracts an additonal 40rs. as Delivery charge.

8.Are there any hidden costs?

There are NO hidden charges when you make a purchase on sev mixture. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on areas of delivery. Rs.40 delivery charge is waived off on orders worth Rs.200 and over.

9.What is estimated delivery time?

The delivery time varies from place to place, but under any circumstances we do get your namkeen, sev mixture, Under the locations of our delivery partners within 7 working days. Assuring its freshness.

10.Shipping is not available in my area.Why?

Currently we are starting with a network of 20 indian states, under which there are over 650 delivery points, covering up most of the tier-1, 2 and 3 cities, and would be soon increasing our network to rest parts even. Thus, its always been preferrable to check up your location onhttp://www.shreenandancourier.com/Network.aspx

11.What is the product lasting time?

Namkeen being a dry snack, is being tested and maintains fresh taste for about 45 to 50 days from date of manufacture. If kept in airtight containers, and away from direct sunlight. And we try to assure you that the products being deliverd by sevmixture.com are made on same day as you place the order, so you get maximum time to consume. Anyways, its highly difficult to reach the expiry time because it needs high self control and determination to stop yourself to grab it once opened.

12.What is the order cancellation process?

We highly doubt upon your openion to cancel an order, yet if you wish to do so, you need to drop a mail to us with the subject as order cancellation and it must have the order number. However  it would only be possible untill the product would not be dispached.

13.What is refund process on sevmixture.com?

Refunds would be done only if the order is been cancelled on time, or our delivery partners don’t cover your place, under it the amount would be reverted back after deducting the bank transection charges via neft or bank transfer to the same account from which the payment was been made.

14.Why are my shipping and billing addresses are different?why do I require to fill them separately?

Your shipping address would be considerd same as billing adderss normally, but if you want to gift indori namkeen to someone you may ship the product to his address. By simply adding the receivers address as shipping address.

15.Do sevmixture.com provide bulk stock for events/parties/functions at reasonable rates?

Presently, we are at the best rates that could be provided, yet if the order is in bulk some considerations may be seen. For it, do contact us, or drop us a mail.